Newgen Product Support
We offer round-the-clock Level 1 (L1) support services tailored for banks. Our specialized assistance is dedicated to institutions that rely on Newgen products for their document management, workflow automation, and digital lending operations.
Key deliverables & highlights
L1 support for Newgen product suite
Document management system support
Workflow automation troubleshooting
Digital lending platform maintenance
Incident tracking and resolution
24/7 availability and escalation
SLA compliance and reporting
The difference we bring
Oracle Certified
Our consultants hold active Oracle certifications and have worked on 30+ live banking implementations across Africa, Asia, and the Middle East.
ISO 27001 Assured
Information security is embedded in every engagement. Our processes are independently certified to ISO 27001 so your data and systems stay protected.
Global Delivery
We deliver across time zones with a 24/7 support model, giving you a single accountable partner from project kickoff through post-production stabilisation.
Outcome-Focused
We measure success by your go-live date and system stability, not our billable hours. Fixed-scope engagements and SLA-bound managed services keep us aligned.
What our clients say
Finexta's team brought deep Oracle expertise and a real commitment to our go-live deadline. The OBDX implementation was smooth and the post-production support has been outstanding.
What set Finexta apart was their ability to bridge business requirements and technical delivery. Our FLEXCUBE migration completed on schedule with zero critical post-go-live incidents.
The 24/7 managed services team is responsive and proactive. We've seen measurable improvement in system uptime and our internal team now focuses on innovation rather than firefighting.
Related case studies
View all case studies →Full OBDX rollout for a retail bank across three countries
How Finexta delivered a multi-country Oracle Banking Digital Experience implementation under a tight regulatory timeline.
Read case study →Core banking upgrade to FLEXCUBE 14.x with zero downtime migration
A phased data migration strategy that allowed a 12-million-customer bank to upgrade without a single weekend outage.
Read case study →From our insights hub
All articles →SaaS Core Banking: What Banks Don't Expect When They Move to the Cloud
The case for SaaS core banking is compelling on paper — but established banks consistently encounter gaps that were not part of the original plan. A clear-eyed look at what to expect.
Read more →Why Regular Core Banking Upgrade Cycles Beat Delayed Modernisation
Deferred upgrades accumulate silent liabilities — complexity, risk, and integration debt — that eventually force an emergency modernisation far more costly than the upgrades avoided.
Read more →Digital Lending and Core Banking: Where Integration Breaks Down
Digital lending platforms promise instant disbursement. But the gap between the front-end promise and core banking reality is where operational problems and compliance risks quietly accumulate.
Read more →Why Disaster Recovery Planning Fails in Core Banking Programs
Every bank has a DR plan. Most have never truly tested it under conditions that resemble an actual disaster — and the distinction matters enormously when regulators come asking.
Read more →Ready to get started with Newgen Product Support?
Connect with our team for a scoping conversation — no slide decks unless you ask.